Refund policy

Last updated: September 30, 2026

Return terms

Thank you for your purchase. We hope you love your items. If you’re not completely satisfied, please review our return policy below.

1. Return window

All returns must be postmarked within five (5) days of the delivery date.

2. Refunds and return shipping

Eligible U.S. returns are issued as store credit only. We don’t issue refunds to the original payment method for U.S. orders unless an item is defective upon arrival.

You’re responsible for return shipping costs. We strongly recommend using a trackable shipping method.

3. Store credit terms

Store credit issued by ilSandalo is subject to these terms:

Expiration: Store credit is valid for twelve (12) months from the date it’s issued. Any unused balance expires after that period.
Non-transferable: Store credit is linked to the original customer account and email address. It can’t be transferred, sold, or gifted.
Non-refundable: Store credit can’t be exchanged for cash, a card refund, or a check.
Usage: Store credit can be used toward merchandise on our website, but not toward shipping fees, duties, or taxes.

4. How to request a return

Email fabiotesorone@gmail.com to request a U.S. return. Once your request is registered, we’ll send instructions and the correct return address. Please don’t mail items back before receiving our confirmation.

Items must be unused and in their original condition. Allow at least seven (7) days after we receive your package at our warehouse for inspection and processing. We’ll email you when your return has been processed.

5. Items not eligible for return or exchange

The following items can’t be returned or exchanged:

Special-order, personalized, or customized items
Final-sale items and clearance items
Gift cards

6. Defective, damaged, or incorrect items

If you receive a defective, damaged, or incorrect item, contact us as soon as possible at fabiotesorone@gmail.com. We’ll arrange a refund to your original payment method or a replacement.

7. Contact us

For questions about this return policy, contact us at:

Email: fabiotesorone@gmail.com
Address: 240 Worth Ave, Suite 114, Palm Beach, FL 33480, United States

Exchanges

European Union 14-day cooling-off period

Notwithstanding this policy, if your order is delivered into the European Union, you have the right to cancel or return it within 14 days for any reason and without justification. Items must be returned in the same condition in which they were received, unworn or unused, with tags, and in their original packaging. You will also need the receipt or proof of purchase.

To request a return, follow the instructions under How to start a return. To request a cancellation, contact us at fabiotesorone@gmail.com.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Your bank or payment provider may need additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, contact us at fabiotesorone@gmail.com.